Frequently asked questions

In such a situation, it is possible to retry the payment. If for some reason the order has not been paid, you will receive an email with a link to safely complete the order, where you can make the transaction.

It all depends on the current progress of the order. Not every stage of your order can be changed. Please contact Customer Service at info@christianlaurent.eu as soon as possible after placing your order.

After reaching the appropriate order amount, enter the promotional code in the cart summary and to activate it, click the golden button, which is located to the right of the field where the code was entered. The free product will be automatically added to the order, and the discount will be visible in the summary. Discount codes and the mechanism can be found on the website: Check other freebies with discount codes

After proceeding to checkout, under the "delivery method selection" option, please click "continue" in the black box, fill in your details, and then accept the terms and conditions.

Shipping costs in the christianlaurent.eu store:

• when paying in advance DPD Pickup PLN 10.99
• when paying in advance FedEx Courier 10.49 PLN
• when paying in advance Orlen Paczka PLN 11.89
• when paying on delivery FedEx Courier PLN 11.99
• when paying in advance, InPost parcel locker PLN 12.99
• when paying in advance, InPost courier PLN 13.49
• when paying in advance, DPD courier costs PLN 13.99
• when paying on delivery, DPD courier is PLN 14.99

You can also take advantage of free DPD Pickup delivery after exceeding the purchase threshold of PLN 250 - for logged-in customers.

When your package is shipped, you will receive a tracking number and a link to track your delivery on the carrier's website at the email address provided when ordering.

The parcel is waiting to be collected in the InPost parcel locker for 48 hours from the moment of receiving the SMS or email. If you have the InPost application, you can extend the collection date for a fee.

We try to keep our offer up to date. Sometimes, however, there is a situation where we have fewer products ready to ship than the store system informs us (for example, due to accidental destruction of a product in the warehouse).

Unfortunately, it is not possible to change an order after it has been placed. However, we would like to remind you that you have 14 days to return the products sent without visible signs of use, counting from the date of delivery to the specified address.

Products ordered online can be returned within 14 days of receiving the shipment. Returned products must have their original packaging and protection. They cannot show any signs of use. They should be sent to the following address:

CHRISTIAN LAURENT
KATOWICE AVEL 66
05-830 NADARZYN
ramp no. 18

Please also send a message to info@christianlaurent.eu , containing a copy of the return form and confirmation of sending the package. The withdrawal form is available HERE .

All complaints are accepted via email to the following address: info@christianlaurent.eu . In the message, please provide the order number, description of the damage and send a photo of the product subject to the complaint.

In the case of a return of the entire order, we will refund the entire cost of both the ordered products and the shipping cost. If only some of the products are returned, we will refund only those products. Details are available in the regulations .

All complaints are accepted via email. In such cases, please contact us via email at info@christianlaurent.eu . Please provide your order number and describe the situation – which products are missing and what is inconsistent with the order.

The store has 14 days from the date of receipt of the notification to consider the complaint or return.

If the order has been cancelled and the funds have not been debited from the Buyer's account, but only blocked, the refund should be made automatically. If you have not received a refund, please contact Adyen - this is a process beyond our control and we have no influence on it.

To cancel an order, please contact our Customer Service Office or via livechat. You can only cancel an order if it is not yet in the process of being processed (has not yet been completed).

If you want to be kept up to date with upcoming promotions and news, please sign up for our newsletter. As a welcome gift, you will receive a unique discount code that reduces non-discounted products by 20%.

Signing up for the newsletter is not the same as creating an account. By signing up for the newsletter, you gain access to information about new products and promotions available in our store.

There is no need to register before placing an order, but having an account offers a number of benefits. Among other things, it allows you to save valuable time when making subsequent purchases. If you create an account, your billing address will be saved in the system, and you will not need to enter it manually when ordering again. In the " my account " tab, you will find the entire history of your purchases and will be able to track the status of your orders on an ongoing basis.

Cosmetics produced by Christian Laurent are not tested on animals and are not sold to countries that require such tests. The brand has the Cruelty Free certificate and the certificate of the Association of Cruelty-Free Cosmetics.

You are probably trying to add a product to your cart that has different variants, e.g. colors. Simply select the color you are interested in and then click the "Add to cart" button. The second reason is the unavailability of the product.

Products may be unavailable due to temporary lack of stock or complete sale of the product. If you are interested in the availability of a specific product, please contact Customer Service via livechat or at info@christianlaurent.eu