Returns and complaints

You can return products ordered at christianlaurent.eu within 14 days of receiving the shipment.

Returned products:

must have original packaging and security
they cannot bear any traces of use

Please send the products together with the return form to the following address:

CHRISTIAN LAURENT
KATOWICE AVEL 66
05-830 NADARZYN
ramp no. 18

We also ask you to simultaneously send a message to info@christianlaurent.eu, containing a copy of the return form and confirmation of sending the package. The withdrawal form is available >> HERE <<.

Cost reimbursement:

In case of a return of the entire order, you will receive a refund for both the ordered products and the shipping costs.
If you return part of your order, we will only refund the money for the returned products.

Details are available in the regulations available >> HERE <<.

Complaints:

All complaints are accepted via email. Please contact us via email at info@christianlaurent.eu

The application should include:

order number
description of the situation – which products are missing or what is inconsistent with the order

The store has 14 days from the date of receipt of the notification to consider the complaint or return.