Shipping Policy

1. Delivery Countries

Orders placed through the international Christian Laurent online store may be delivered to selected European countries.

The countries currently available through the international storefront include:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Ukraine.

Customers should select the correct delivery country before shopping. Product availability, prices, currency, payment methods, shipping methods and promotional conditions may vary depending on the selected market.

2. Available Delivery Methods

Depending on the destination country, an Order may be delivered using one or more of the following services:

  • DHL courier delivery;
  • DPD international courier delivery;
  • DPD delivery point;
  • Packeta courier delivery;
  • Packeta pickup point;
  • InPost courier delivery;
  • InPost parcel locker or pickup point;
  • Orlen Paczka pickup point.

Not every delivery method is available in every country.

The methods available for a specific Order are displayed during checkout after the Customer selects the delivery country and provides the delivery address.

Personal collection from the Seller’s registered office or warehouse is not available.

3. Delivery Costs

The delivery cost depends on:

  • the destination country;
  • the selected carrier;
  • the selected delivery method;
  • the weight and dimensions of the shipment;
  • the selected payment method;
  • any free-shipping offer or promotional terms applicable to the Order.

Current delivery rates are presented on the Delivery page and during checkout.

The final delivery cost is displayed before the Customer submits the Order. The cost shown in the checkout is binding for that Order.

4. Free Shipping

The international Christian Laurent store currently advertises free shipping for Orders with a value of at least EUR 39.

Free-shipping eligibility may depend on:

  • the selected delivery country;
  • the selected delivery method;
  • the value of the Order after applying discounts;
  • excluded Products or product categories;
  • the duration and conditions of a promotional campaign.

The applicable free-shipping conditions are displayed on the Website or during checkout. Where the checkout does not offer free shipping, the delivery cost shown in the checkout applies.

5. Estimated Delivery Time

The average delivery time depends on the destination country and usually ranges from 2 to 5 business days.

Business days are Monday to Friday, excluding public holidays.

Delivery times are estimates and may be extended due to:

  • public holidays;
  • increased order volumes;
  • carrier delays;
  • adverse weather conditions;
  • customs or border procedures;
  • an incorrect or incomplete delivery address;
  • circumstances beyond the Seller’s reasonable control.

Unless otherwise agreed or required by applicable law, an Order should be delivered no later than 30 days after it is placed.

6. Shipment Confirmation and Tracking

Once the Order has been dispatched, the Customer will receive a shipping confirmation at the email address provided when placing the Order.

The message may contain:

  • the shipment number;
  • the name of the carrier;
  • a link to track the shipment on the carrier’s website.

Tracking availability and the frequency of status updates depend on the selected carrier.

7. Cash on Delivery

Cash on delivery may be available in selected countries and for selected delivery methods.

Where cash on delivery is available, the Customer will see this option during checkout. Any additional cash-on-delivery fee will be displayed before the Order is submitted.

If cash on delivery is not displayed as an available option, the Order must be paid for in advance using one of the payment methods offered in the checkout.

8. Delivery Restrictions

Individual carriers may apply restrictions concerning:

  • parcel weight;
  • parcel dimensions;
  • delivery area;
  • type or quantity of Products;
  • access to parcel lockers or pickup points.

The total weight of Products included in one Order must not exceed 20 kg.

If an Order exceeds the permitted weight or dimensions, the Customer may be required to divide the purchase into separate Orders.

9. Courier Delivery

Where courier delivery is selected, the courier may make up to two delivery attempts.

The Customer is responsible for:

  • providing a complete and correct delivery address;
  • providing a valid telephone number and email address;
  • ensuring that the recipient can accept the shipment;
  • responding to delivery notifications sent by the carrier.

The number of delivery attempts and the possibility of redirecting or rescheduling delivery may vary depending on the carrier and destination country.

10. Pickup Points and Parcel Lockers

Orders delivered to a pickup point or parcel locker must be collected within the period specified by the carrier.

The Customer will normally receive an email, text message or application notification containing collection instructions.

The possibility of extending the collection period, changing the pickup point or redirecting the shipment is subject to the carrier’s terms and may involve an additional fee.

If the shipment is not collected within the specified period, it may be returned to the Seller.

11. Damaged or Incomplete Shipments

When receiving an Order, the Customer should check whether the parcel appears to be:

  • damaged;
  • opened;
  • crushed;
  • wet;
  • incomplete;
  • otherwise affected during transport.

If damage or missing contents are identified, the Customer should, where possible:

  1. report the issue to the courier or pickup-point operator;
  2. request that a damage report be prepared;
  3. take photographs of the parcel, shipping label, internal packaging and affected Products;
  4. retain the packaging until the matter has been resolved;
  5. contact Christian Laurent Customer Service as soon as possible.

A damage report and photographs may help the Seller investigate the circumstances of the delivery.

Failure to prepare a damage report does not affect any mandatory consumer rights available under applicable law.

12. Uncollected or Undeliverable Shipments

A shipment may be returned to the Seller if:

  • the delivery address is incorrect or incomplete;
  • the Customer cannot be contacted;
  • the recipient refuses to accept the shipment;
  • the shipment is not collected from a pickup point or parcel locker;
  • the carrier’s collection period expires;
  • delivery is otherwise impossible for reasons attributable to the Customer.

After receiving the returned shipment, the Seller may cancel or withdraw from the sales agreement where permitted by applicable law.

Any refund will be processed in accordance with the applicable Store Regulations and mandatory consumer protection laws.

Additional delivery or return costs resulting from an incorrect address, refusal of delivery or failure to collect the shipment may be charged where permitted by law.

13. Customs and Import Charges

For deliveries requiring customs clearance or other import procedures, the delivery time may be extended.

Unless expressly stated otherwise during checkout, the Customer may be responsible for customs duties, import taxes, local charges or administrative fees imposed by the authorities or carrier in the destination country.

14. Final Provisions

Available delivery countries, methods, prices, delivery times and free-shipping thresholds may change.

The delivery method, delivery cost and estimated delivery time displayed during checkout immediately before the Order is submitted are binding for that Order.

Matters not covered by this Shipping Policy are governed by the applicable Store Regulations and mandatory provisions of law.